Long check-in and baggage drop-off queues may soon be a thing of the past at Suvarnabhumi Airport thanks to the implementation of a new system called CUPPS (Common Use Passenger Processing System). This "self-service passenger check-in" system operates via kiosks and comprises two main functionalities: self-check-in and self-service baggage drop.
With the introduction of the CUSS (Common Use Self Service) system, passengers no longer need to join traditional check-in queues. The CUBD (Common Use Bag Drop) system enables passengers to load their own luggage without having to wait in the customary lines, thus reducing hassle and wait times. The system is designed to be convenient, fast, and easy to use.
The usage process consists of five simple steps: "Select, Print, Tag, Scan, Drop." These steps are detailed as follows:
Currently, seven airlines allow passengers to use the CUBD self-service bag drop. These are: Air Asia, Air Asia X, Air France, Bangkok Airways, KLM Royal Dutch Airlines, Thai Airways, and Thai Smile Airways.